FREQUENTLY ASKED QUESTIONS

Is payment on your website secure?

All payments are secure on our website. We use the leading companies in the industry to secure payments. The website is also secured and protected by a global leader in cybersecurity.

The information for payments are encrypted and is not saved on our servers.

Do you offer money back guarantee?

We offer 14 days of money back guarantee, including pre-orders of Squatbar. The 14 days starts to count the day the item is delivered to you. This gives you some time to make sure you want it. It requires that the item has not been used and still is in its packaging. You have to pay for the return shipment, and we recommend insurance.

 

What options for payment do you offer?

Our online store offers payment by Stripe and Paypal. For pre-orders we also offer pay later. This means that you are not charged at the moment of pre-order, but when the item is shipped to you.

What do I do if the item is damaged?

All the products that we produce under the Squatbar brand go through thorough checks after production.

We apologize if the item you have received is damaged or broken. Contact us and we will send you a return slip as soon as possible, so that you can return the item to us. As soon as we have received the product, we will send you a new one!

It requires that the item has never been used and is still in the packaging.

Can I cancel my order?

You are free to cancel your order at any moment you choose to. The complete order amount will then be refunded to your account. After 5-7 days the money will appear on your bank account.

You also have 14 days to cancel the order, after you have received the item. The days starts to count the day the item is delivered to you. It requires that the item is not used and still is in the packaging. The customer have to pay for the return shipment and is responsible for the shipment. That is why recommend insurance on return shipments.

For pre-orders the same rules apply. You can cancel at any time, including 14 days after delivery, but have to pay for return shipment.